Refund policy

Last updated: October 27, 2026

We want you to be happy with your purchase. If something isn't right, here is how returns and refunds work at Zazeb.

30-day return window

You can request a return within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all included parts and the user manual, with proof of purchase.

How to start a return

  1. Email support@zazeb.com with your order number, the item you want to return, and the reason.
  2. We will reply with return instructions and the return address.
  3. Ship the item back following those instructions. Please do not send items back without contacting us first, as returns sent without instructions may not be processed.

Return shipping costs

  • Damaged, defective, or incorrect items: Zazeb covers return shipping, or we may offer a replacement or refund without requiring a return.
  • Change of mind: the customer is responsible for return shipping costs.

Damaged, defective, or incorrect items

Please inspect and test your order when it arrives. If an item is damaged, does not work, or is not what you ordered, email support@zazeb.com within 7 days of delivery with your order number, a short description of the problem, and photos or a short video. We will arrange a replacement or refund.

Items that can't be returned

  • Items that have been used, damaged after delivery, or returned without their original packaging and parts (unless the item arrived defective or incorrect).
  • Gift cards.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error or a damaged, defective, or incorrect item.

Exchanges

We don't process direct exchanges. To get a different color or plug type, return the original under this policy and place a new order.

Order cancellations

To cancel an order, email support@zazeb.com as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. Once an order has shipped, it can be returned under this policy instead.

Contact us

Zazeb
Email: support@zazeb.com
Phone: +1 201-987-6609
Address: 901 Castle Rd, Secaucus, NJ 07094, United States
Website: zazeb.com